bonus365 Privacy Policy
Your privacy matters to us. This policy explains how bonus365 collects, uses, and safeguards your personal information when you access our online casino platform in the Philippines. Please read it carefully before registering or using our services.
What Information We Collect
When you create and use a bonus365 account, we collect several types of personal information to deliver a secure and smooth gaming experience. This includes account information such as your full name, date of birth, email address, and a password of your choosing. We also collect your contact number and, where required for verification, a copy of a government-issued ID or proof of address to comply with Philippine regulations.
We gather device and browser data automatically when you access bonus365 on any device. This includes your IP address, browser type and version, operating system, screen resolution, and the pages you visit within our platform. This technical data helps us detect suspicious access, improve performance, and tailor the experience to mobile users across the Philippines.
Because our platform operates in the Philippine market, we also collect local payment information. This covers details related to Philippine Peso (PHP) transactions, including e-wallet identifiers (such as GCash or Maya), bank account details where applicable, and transaction histories. We do not store full card numbers on our servers; payment processing is handled by compliant third-party payment providers.
Account Data
- Full name and date of birth
- Email address and contact number
- Government-issued ID for KYC verification
- Username and encrypted password
Device & Usage Data
- IP address and geolocation (country level)
- Browser type, OS, and screen resolution
- Pages visited and session duration
- Gameplay logs and wagering history
How We Use Your Data
bonus365 uses the information we collect strictly for legitimate operational and regulatory purposes. Your account data is used to create and manage your profile, process deposits and withdrawals in Philippine Peso, verify your identity in line with Anti-Money Laundering requirements, and communicate important updates about your account or our services. We never use your personal data to send unsolicited third-party marketing without your consent.
Device and usage data enables us to monitor platform performance, identify and block fraudulent activity, and continuously improve the mobile experience that our players in the Philippines rely on. When our system detects unusual login patterns or access from unfamiliar devices, your data helps us act quickly to protect your account. We may also use aggregated, anonymised usage data for internal analytics and product development.
Payment information is used solely to process financial transactions, comply with tax and regulatory reporting obligations, and investigate any disputed transactions you may raise with our support team. We retain transaction records for the period required by Philippine financial regulations. If you contact our support team, the details you provide in that interaction are stored to help resolve your query efficiently and maintain a history of assistance provided to you.
Cookies and Tracking Technologies
bonus365 uses cookies and similar tracking technologies to enhance your browsing experience and keep our platform running smoothly. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and track which features you use most. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until their set expiry date or until you delete them.
We use essential cookies that are strictly necessary for the platform to function — for example, maintaining your login session and remembering your preferred language. We also use analytical cookies to understand how users navigate our platform, which pages load slowly, and where players encounter friction. These analytics are processed in an aggregated, anonymised form and are never tied to your individual identity without your explicit consent.
You have full control over cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. However, disabling essential cookies may affect certain features of the bonus365 platform, such as staying logged in or accessing your gaming history. If you continue to use our website after being informed of our cookie practices, we take this as acceptance of cookies as described in this policy.
Data Storage and Security
All personal data collected by bonus365 is stored on secure servers protected by industry-standard safeguards. We use Transport Layer Security (TLS) encryption for all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our databases are access-controlled, and only authorised personnel with a verified business need can retrieve or process personal data.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our licensing obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is mandated by regulations such as Anti-Money Laundering requirements or tax reporting rules. Data that must be retained for legal reasons is stored in a restricted-access archive and is not used for any other purpose.
Despite our rigorous security measures, no online platform can guarantee absolute protection against all threats. In the unlikely event of a data breach that may affect your rights or freedoms, bonus365 will notify affected users and the relevant Philippine authorities promptly, in accordance with applicable data protection laws. We regularly review and update our security practices to stay ahead of emerging threats and keep your information as safe as possible.
Sharing Data with Third Parties
bonus365 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only in the specific, limited circumstances described here, and always with appropriate safeguards in place. Any third party that processes data on our behalf is required to handle it in accordance with this Privacy Policy and applicable Philippine data protection law.
We work with trusted payment processors and e-wallet providers to handle PHP deposits and withdrawals. These partners receive only the transaction data they need to complete a payment and are contractually bound to keep your information confidential. Similarly, our identity verification provider receives the documents you submit during KYC verification, using them solely to confirm your identity as required by our operating licence.
We may disclose your information to government bodies, regulators, or law enforcement agencies if we are legally required to do so, for example in response to a court order or a formal request from the Philippine Amusement and Gaming Corporation (PAGCOR). In all other cases, your data stays within the bonus365 platform ecosystem. We do not use advertising networks that track your behaviour across unrelated third-party websites.
Your Rights as a Player
As a user of bonus365 in the Philippines, you have clear rights over your personal data under applicable data protection frameworks. You have the right to access a copy of the personal information we hold about you at any time. If any of that information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly after verifying the change.
You also have the right to request deletion of your personal data, subject to any legal retention obligations we must fulfil. Where processing is based on your consent — such as for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any processing that took place beforehand. You further have the right to object to processing carried out for legitimate interests, or to request that we restrict how we use your data while a dispute is being resolved.
To exercise any of these rights, contact our support team using the details provided in the Contact section below. We will respond to verified requests within a reasonable timeframe. We may ask you to confirm your identity before acting on a request to prevent unauthorised access to another person's data. There is no charge for submitting a data rights request, and we will never penalise you for exercising your rights.
Request a copy of your data
Fix inaccurate information
Request removal of your data
Opt out of certain processing
Protection of Minors
bonus365 is an online gaming platform intended strictly for adults aged 21 years and above, in compliance with Philippine gambling laws. We do not knowingly collect personal data from anyone under the legal gaming age. During the registration process, all applicants are required to confirm their age and submit valid identification as part of our Know Your Customer (KYC) procedure.
If we discover or are notified that an account has been created by a minor, we will immediately suspend that account, delete all associated personal data, and reverse any financial transactions in accordance with our legal obligations. Parents and guardians who suspect that a minor has registered on our platform are encouraged to contact our support team without delay. We take underage access seriously and work continuously to strengthen our age-verification measures.
Policy Updates and Changes
bonus365 reserves the right to update this Privacy Policy at any time to reflect changes in our services, legal requirements, or data handling practices. When material changes are made, we will notify registered users by email or through a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect when the policy was last revised.
We encourage all players to review this Privacy Policy periodically to stay informed about how we protect their information. Continued use of the bonus365 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data before the new policy takes effect. Questions about past or current versions of this policy can be directed to our support team.
Questions About Your Privacy?
If you have any questions, concerns, or requests relating to your personal data and how bonus365 handles it, our dedicated support team is ready to help. Reach out to us and we'll respond as quickly as possible.